Make an appointment
If you are experiencing an emergency or need crisis care please contact your local CYMHS team.
For people living in Eastern Health area:
PH: 1300 721 927
(Press Option 2)
If you are a new patient wishing to schedule an appointment with Dr Alexander :
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Visit your GP and request a referral to Dr Alexander
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Email a copy of your referral to: intake@7pillarsofwellness.com. Alternatively, you can post it to Dr Cathryn Alexander at 305 Olinda-Monbulk Road Monbulk 3793
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Our friendly administration team will be in contact to schedule an appointment for you
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Please note we do not accept referrals for single session assessments (Medicare Item Number 291). At this practice, assessments are multi-session.
Cancellation Policy
7 Pillars of Wellness is a Child and Adolescent Psychiatry practice dedicated to providing the best quality, individualized therapy to all clients in our care. In order to be consistent with this philosophy, our practice uses an appointment system that sets aside ample time for a patient dependent on their current needs.
Sessions with Dr Alexander are typically scheduled for 50 minutes and it is a client’s responsibility to make the best use of that time. If you do need to reschedule or cancel your session, we request that you provide a minimum of 2 business days' notice for Ad Hoc/Medication appointments and 4 weeks' notice for regular therapy sessions. Appointments with Dr Alexander are highly sought after, and with enough notice, your session can be filled by a wait listed client.
If you’ve opted-in to receive SMS reminders, you can cancel your appointment by simply replying to the SMS reminder. We will then be in contact to reschedule your appointment. Alternatively, please phone our practice on 0423 871 661 to notify of any changes or cancellations. If prior notification is not given, and your session cannot be filled, you will be issued a $220 cancellation fee for the missed appointment. Please note that practice cancellation fees are not claimable through Medicare.
We understand that sometimes, due to unforeseen circumstances, you will need to reschedule your session. While truly sympathetic, the practice cannot absorb the financial responsibility of last minute cancellations. The clinic does not double book appointment times but rather reserves specific times for each patient, affording individual care. In fairness to all clients, excepting cases of physical illness, this policy is in effect regardless of the reason for the cancellation.